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FAQ

Frequently Asked Questions

What is your shipping Policy?

On average you may expect to receive your order between 5 and 14 days. Small items within Canada will be sent through Canada Post, medium and larger items will arrive via Fed-EX. You will receive a tracking number so that you can follow your package through the shipping process. Please email me at zoejevamy@gmail.com as soon as you receive your artwork to confirm that it has arrived safely. 

What is your Return Policy on Prints? 

If you are not satisfied with the production quality of your print order and notify me within 5 business days, I will provide a refund immediately.  

What is your Return Policy on Original Artwork? 

If you are not satisfied with your purchased artwork, you must return the piece(s) in original condition and packaging within 10 days of receiving it. Your first step would be to contact me immediately via email: zoejevamy@gmail.com or by phone: 604-329-9118 to arrange a refund and return shipping.

How can I keep up with your new work?

Please make sure you have signed up for my newsletter, which will notify you of up coming shows, events and classes. I post regularly to my Blog and to my Facebook Art Page and Instagram with works in progress, field trips, inspiration, videos etc. Feel free to follow me online as well! 

Who holds the copyright of the artwork once it is purchased?

Copyright of original artwork is always retained by the artist. Copyright law does not allow for transfer of copyright with purchase - anyone wishing to reproduce my art must get permission from me first.

Is it possible to view your artwork in real life?

Yes! My artwork can be viewed from time to time in group and solo shows, please keep in touch with my Blog and Newsletter for related information. A selection of originals can also be viewed and purchased year round through Mountain Galleries at the Fairmont, Whistler.  

 

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not completely satisfied with your order, it must be returned within 10 days and in the same condition of receiving it. Postage and insurance will have to be paid by the buyer. If the item is damaged in transit, please email photos as soon as you receive it.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All printed material including inks, paper and matte board are archival in quality.

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